Privacy Policy
Alpha Ecological is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide online.
Basic Privacy Policy
It is Alpha Ecological's policy that personal information, such as your name, postal and e-mail address or telephone number, is private and confidential. Accordingly, the personal information you provide is stored in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide the information (such as to reply to your request or to handle your complaint).
This policy covers Alpha Ecological's family of corporate web sites, which include:
www.alphaecological.com
www.provenecological.com
www.provenair.com
Alpha Ecological encourages you to read this privacy policy and those of all web sites you visit. Below is a summary of Alpha Ecological's online privacy policy
Types and uses of personal information.
Your personal information is used in the following ways.
- Customer Information. These tell us more about who you are, how to contact you, and your shipping and billing information. Also contains any preferences you have provided, such as Best time to be reached, the means you prefer to be reached (via phone, or email), as well as you interest in our products and services.
- Customer Feedback and Support. Provides a mechanism for requesting information from Alpha Ecological. Also used to tell us how we can improve our products, services and site designs.
- Email Correspondence. Used to raise and respond to issues and inquiries of all types. Also used to distribute information about Alpha Ecological, our products, and services.
- Transactions. Shows which products and services you have requested.
- We will only use your personal information in the ways specified when it was collected. We will not subsequently change the way in which we use your personal information, unless you consent to the new usage.
Security measures. We protect the personal information you share with us. For example, if you make an online purchase with us, we encrypt your credit card number. Access to your personal information is limited to people who need it to do their job. Authorized third party agents may also need access to some of your personal information. For example, if we need to ship something to you, we must share your name and address with a shipping company. We only provide third party agents with the minimum amount of information needed to complete the requested service or transaction. We do not otherwise share your personal information with third parties, unless you have granted us permission to do so.
Data Retention. Alpha Ecological will not retain your personal information longer than is necessary for the purposes for which it was collected.
Linked web sites. We provide links to third party sites. Since we do not control these Web sites, we encourage you to review the privacy policies posted on these (and all) third party sites.
Children's privacy. We do not knowingly collect personal information from children under the age of 18. If we learn that we have personal information on a child under the age of 13, we will delete that information from our systems. Alpha Ecological encourages parents to go online with their kids. Here are a few tips to help make a child's online experience safer:
- Teach kids never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.
- Know the sites your kids are visiting and which sites are appropriate.
- Look for Web site privacy policies. Know how your child's information is treated.
Parties We may display advertisements from third parties. Third party ad-serving companies control which ads are shown. These ad-serving companies may use cookies to collect non-personally identifiable information from you. Advertisers use this information to target the ads and measure their impact.
Accessing and updating information. We need your help in making sure your personal information is correct in our systems. Please notify us of changes to your name, address, title, phone number or email address. Most of our sites allow you to make these updates yourself via the program's member profile pages.
Transfer of personal information to the U.S. We may process or store your information in our U.S. databases.
Verification of our privacy practices. Alpha Ecological wants to further demonstrate our commitment to your privacy. To do this, we have agreed to have our privacy practices reviewed for compliance by BBBOnLine
Have additional questions or comments? Should you have any additional privacy questions or comments related to this privacy policy, please contact us. If you are not satisfied with our response, please contact BBBOnLine
